Club Med Holiday Preparation

Whether you set out for a ski or sun holiday, our Easy Arrival service allows you to fill in some details on a form before your arrival so that everything is ready for when you get to the resort. From signing up your children to our Childcare Services to booking your ski equipment, everything will be ready for you as soon as you get to the Resort!
Discover our easy arrival service

Download the My Club Med app to have a first taste of the experience that’s waiting for you, plan your activities on the ground and get tips to prepare for your stay.

Your children ages 4 to 17 are automatically signed up for the Mini Club® and Club Med Passworld® as a part of Club Med’s all-inclusive package. Baby Club Med® for ages 4 to 23 months and Petit Club Med® for ages 2 to 4 years old, are at extra cost if required.

It is highly recommended you secure this at the time of booking.

Discover our childcare & kids clubs

Get ready for an unforgettable ski holiday at Club Med! Our easy arrival service and information guide ensure a seamless transition from arrival to the slopes. Wondering what a day of skiing looks like? Picture waking up to a hearty breakfast, hitting the slopes with expert instructors, and unwinding with après-ski activities. With our all-inclusive package, enjoy gourmet dining and more without the hassle. Your adventure awaits!

Prepare for your ski holiday

Prepare for your all-inclusive sun holiday with Club Med using our easy arrival service and information guide, ensuring a smooth transition from arrival to the sunny shores. With our assistance, you'll effortlessly navigate the logistics and dive straight into the relaxing and enjoyable vacation awaiting you.

Prepare for your sun holiday

At Club Med, the main arrival day is Sunday. This is perfect for avoiding the queues!

If you have booked a stay without transport, we can arrange your transfer from the nearest train station or airport to the Resort*. When you arrive at the Resort from 3pm, our G.O® team will welcome you with a smile. If you arrive early, lunch can be provided*. At the Resort reception, you will collect your Club Med digital wristband (or Club Med Pass) which will serve as your room key and as a means of payment for additional services. You can enter your bank details in your customer account before your stay or on arrival at the Resort so you can use your wristband throughout your stay.

*At extra cost

Kindly note that check-out time is at 10 am, and we kindly request that you vacate your room by then.

Don't worry about your bags! We provide a convenient luggage room where you can securely store your belongings

Enhance your departure experience with our all-inclusive package, which includes a satisfying lunch before you bid farewell. We understand that time constraints may arise, so if you need to catch a flight, we are pleased to offer a convenient take-away option. Rest assured, we've got your culinary needs covered, ensuring you leave with a delicious meal to fuel your journey.

Discover multiple convenient sources of information to enhance your Club Med experience:

At the 24-hour reception at your Resort: At your disposal around the clock, the 24-hour reception at your Resort ensures that you can seek assistance and guidance whenever you need it. Additionally, our dedicated Guest Relations team is available at most of our Resorts, ensuring that your queries are promptly addressed at any time of day.

From digital information screens or signs at the Resort: Stay informed through digital information screens or signs strategically placed throughout the Resort, offering timely updates and important announcements.

On the My Club Med App: Stay connected and up-to-date with the convenience of the My Club Med App. Download this mobile application to access real-time information, ensuring you have everything you need at your fingertips.

On the FAQ page: For quick and comprehensive information, visit our FAQ page. Browse through our frequently asked questions, allowing you to find answers to your queries efficiently.

With these valuable resources at your disposal, you can easily access the information you need, ensuring a seamless and well-informed experience throughout your Club Med holiday.

Your home away from home.

"Village" is what we sometimes call our resorts because they're so private, safe, and intimate - and also due to the sense of community and family among our guests.

The Orchestrator

Is the resort manager who oversees the on-site team and day-to-day affairs of the resort. You will sometimes also hear G.O.'s refer to them as "Chef de Village".

a.k.a "G.M."

The term "G.M." is loosely translated from the original French as "Genteel Members" but we more commonly us the term "Great Members" to refer to our amazing guests.

a.k.a "G.O."

This is what we call our on-site resort staff, who are considered the heart and soul of the Club Med experience. They will keep you entertained with exciting programs, activities, and events.

Get ready to dance!

Crazy signs are our choreographed dance numbers that are easy to learn and fun for everyone. They're a unique part of Club Med's festive spirit that you may participate in. Just ask a G.O. to teach you!